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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Still Receving Calls when in a Zoom Meeting

LBellCCI
Newcomer
Newcomer

‎2023-01-31 11:05 AM

Using the Windows client we are still receiving calls while in a Zoom meeting even though we have the "Hide incoming calls while in a Zoom meeting" box checked.  This is not limited to call queue calls.  What am I missing?

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1 REPLY 1

sachinzoom
Community Champion | Employee
Community Champion | Employee

‎2023-01-31 01:55 PM

Hello, If this continues happening, I recommend you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  and send the client logs following this link:

 

 

https://support.zoom.us/hc/en-us/articles/360037195152-Sending-meeting-or-webinar-problem-report-and...

 

Hope that helps resolve your issues

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