Zoom phone session

[KB6]

My client was on her phone on Zoom platform.  I scheduled a session on my Zoom account on the lap top. I could not see her on my lap top.   I had to go on my phone to see her and i was not able to connect with the video she could hear me but could not see me. 

Thank you, for your help,

[sachinzoom]

Hello @KB6 

For meetings, if your client wants to be seen on video, They will need to be on Zoom Phone Appliance device or a Zoom room.  Otherwise if they are on desktop Zoom App, you both will be able to see and hear each other.

Hope that helps. If this response helps, please accept the answer as an accepted solution, so others can benefit as well.