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2023-03-01 06:12 AM
My Zoom phone works perfectly on my computer, but on my cell phone (Galaxy A71) the app is still "hors ligne" and it is impossible to change any settings.
Solved! Go to Solution.
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2023-03-02 08:39 AM
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2023-03-01 10:37 AM
Hello,
Welcome to Zoom Community. Are you saying that you are not seeing the Zoom phone tab on your Zoom App on your cellphone ?
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2023-03-01 11:20 AM
Thanks for your reply.
No. I see the phone tab, SMS and history. I can see the list of my calls done from my computer.
But I cannot select the keypad to compose a phone call and I can write a SMS but the blue arrow at the right of the texte box doesn't work.
And when I select "Lignes" I see my account with "Hors ligne" (see picture)
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2023-03-01 11:42 AM
Hello @efontali
Please ensure with your Zoom phone administrator that the following setting is not disabled under Phone System Management:
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
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2023-03-01 11:54 AM
I see the "Phone System Management" but I cannot find this setting.
In which sub-menu is this option ?
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2023-03-01 12:37 PM
Account management -> Account Settings -> Zoom phone ( to enable the entire account )
Site level:
Phone Systems management -> Company Info -> Site -> Policy
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2023-03-02 05:09 AM
My settings were Ok. But I'm still "Off line" on my cell phone application. No calls no SMS!
If my cell phone has access to internet, I should be able to make calls ? Right?
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2023-03-01 11:40 AM
By the way I' m in France and my cell runs with a french provider: SFR.
I have Internet and I can make calls with my cell in France with no problem.
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2023-03-02 07:54 AM
Bonjour @efontali
C'est bien curieux.
1 ) Est-ce que vous avez essayé avec le portable uniquement sur le réseau mobile de SFR et la connexion WiFi désactivé ?
2 ) Est-ce que vous vous êtes déconnecté et reconnecté la session dans l'appli Zoom ( Onglet : ... Plus > Votre Nom > Déconnexion ) ?
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2023-03-02 07:56 AM
Bonjour Craig,
Merci pour le suivi. J'essaye ça tout de suite et je vous reviens...
Éric
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2023-03-02 07:58 AM
Je vous en prie, Éric ! 🤞🏻
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2023-03-02 08:08 AM
Sur SFR, avec ou sans wifi, ça ne marche pas (voir image)
Je vais dé-installer l'application et la reloader ...
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2023-03-02 08:11 AM
Bonne idée !
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2023-03-02 08:13 AM
Je vous conseille de redémarrer le portable aussi au cas où.
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2023-03-02 08:23 AM
Téléphone redémarré
Appli rechargé
Connection avec mot de passe :ok
Connection sur un autre appareil autorisée depuis mon laptop
Et le message sur cell "veuillez patienter.. " tourne depuis toujours depuis 5 minutes
☹️
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2023-03-02 08:31 AM
Deuxième redémarrage et...
ça a l'air de marcher !😀
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2023-03-02 08:34 AM
J'allais demander s'il y avait un VPN activé.
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2023-03-02 08:36 AM
Merci Craig!
Je viens de vérifier les SMS et le téléphone avec un ami à Montréal et TOUT est OK!
Bye!
Éric.
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2023-03-02 09:19 AM
C'est une excellente nouvelle, Éric. 🙌 Je vous en prie !
Pourriez-vous cliquer le bouton « Accept as Solution » afin de marquer le problème comme résolu ! Merci
Bon Zooming,
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2023-03-02 08:39 AM
Vous avez réussi à faire un appel, et en recevoir ? 😃
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2023-03-02 12:27 PM
Oui tout fonctionne cette fois.
Merci pour votre aide Craig.
Eric