Zoom Phone Recordings accessible from Admin Log but not from User log

[benji800]

I cannot access my Zoom Recordings from Personal > Phone > Recordings

But I CAN access them from Admin > Phone System Management > Logs

I am the OWNER of the account and I am the only user.    I have 

This is actually causing me to not be able to access these recordings via the API, getting 404 file not found on the recording (which led me to this above - I assume this is related).

I have followed instructions here:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069655

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069692

and all settings are set to allow recordings and access recordings.

Please advise.   

[sparrow]

Go into your site settings and policy. Check the feature below.

 

 

[benji800]

I can confirm this is already set as such

[sparrow]

Can you confirm that you also have the user setting checked as well.

[benji800]

How do you mean user setting?

All 3 checkboxes are checked per your screenshot

[sparrow]

You checked the site level settings, but within each user account you also have the same policy settings that can be enable/disabled. Even though you verified it has been enabled in the site settings, that can differ at the user level if your enabling/disabling policies there.