cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Allow users to record their name

ECollins
Explorer
Explorer

The Zoom Phone automated attendant's pronunciation of people's names is wrong in some case. Zoom needs to allow users to record their own name. 

5 REPLIES 5

TimLopez_Matrix
Zoom Partner
Zoom Partner

I agree, this is a great feature request. Thanks @ECollins

joematrix
Zoom Partner
Zoom Partner

Yes, this! Most TTS and IVA say my name incorrectly, and this would be a great improvement to Zoom!

ashleyo
Zoom Partner
Zoom Partner

I agree, allowing users to record their own names would be a valuable enhancement to the Zoom platform.

jenellbay
Zoom Partner
Zoom Partner

I agree, this would be a valuable feature for customers.

 

 

sparrow
Community Champion | Customer
Community Champion | Customer

You always have the option to externally record a greeting stating each option, 1 for this person, 2 for that person, etc..... by someone who can pronounce it correctly. We have an organization of 25k users and moved to 3 different voicemail systems in a 13 years span. Most folks are either fine with the Zoom TTS pronunciations or upload their own professional greeting.