Zoom Desktop Pops will using salesforce Softphone

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We recently installed the Zoom Salesforce integration. I noticed when a user clicks to call a number it pops open the desktop app. This is annoying and unneeded. How do we turn it off?

1 REPLY 1

same! need help on this

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!