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Zoom AI Companion2023-01-13 05:45 AM
i am asked to update a new version of zoom. When i do that, i receive a message saying it is already installed. And so i can't open zoom. What can i do to solve this problem ?
2023-01-13 06:45 AM
Hi @GB5
This support article should help you. It gives the instructions for updating based on the platform that you are using:
https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version
I hope that helps!
2023-01-13 08:36 AM
2023-01-13 08:40 AM
So is your system managed by your IT group? If it is, you'll have to talk to them, especially if you do not have administrator rights on your computer.
2023-01-13 08:40 AM
Hi Gérard,
You're welcome!
Is your computer a Windows-based PC managed by your company's IT department?
Best regards,
2023-01-13 08:10 AM
Assuming your system isn't being managed by your work's IT group, I would try de-installing the Zoom app and then downloading and installing the latest version....
2023-01-13 08:43 AM
2023-01-13 08:49 AM - edited 2023-01-13 09:31 AM
Hi again Gérard,
I just read your reply to @enielsen. Are using a Mac?
After you ran the Sudo command, does the Zoom app appear in the Applications folder?
2023-01-13 08:51 AM
Ah, so this is a debian linux box.
So if you removed zoom via apt, then you would have needed to download the latest version and install it as per https://support.zoom.us/hc/en-us/articles/204206269-Installing-or-updating-Zoom-on-Linux
sudo apt install ./zoom_amd64.debNote:
su -
apt install sudo