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What does mean "Unique Inbound" & "Unique Outbound"

Alex_z
Zoom Partner
Zoom Partner

Hi all,

As the subject says, I am trying to understand what actually means this information in the 

Analytics & Reports / User Performance Reports.

 

Unique Inbound" & "Unique Outbound"

 

Thanks

Alex

 

 

 

1 ACCEPTED SOLUTION

enielsen
Creator I
Creator I

I haven't seen any documentation on this, but I assume this is essentially taking the list of inbound numbers and counting how many unique numbers, i.e. if a 2 numbers call the call queue but 1 of them calls 100 times, the unique inbound would be 2, but the inbound column would show 101.

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3 REPLIES 3

enielsen
Creator I
Creator I

I haven't seen any documentation on this, but I assume this is essentially taking the list of inbound numbers and counting how many unique numbers, i.e. if a 2 numbers call the call queue but 1 of them calls 100 times, the unique inbound would be 2, but the inbound column would show 101.

sachinzoom
Community Champion | Employee
Community Champion | Employee

@enielsen is correct. Just to add this is only for users.

 

sachinzoom_0-1677005611748.png

 

 

 

Thank you very much. It is a good explanation that is not mentioned in the documentation.