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Upstream CNP declined sharing request for campaign CXIJ5JS.

OhanaTaxService
Newcomer
Newcomer

Ok I've followed the written directions and just can NOT figure out how to fix this.  Not having live support really makes me considering going to another phone product.  Hoping someone here can help because I just can't make it right no matter how I try.  I've done everything as outlined in the directions and still can't fix it.

 

  • Upstream CNP declined sharing request for campaign CXIJ5JS. Explanation: Brand email used does not match the Brand, Brand email used does not match the Brand, You do not have a privacy policy on your website, /Your privacy policy mentions that you sell data, Inadequate details on website consent method, Inadequate details on Inbound SMS consent method, Inadequate details on Written consent method
5 REPLIES 5

Celts
Newcomer
Newcomer

Go into this forum SMS Campaign Rejection to see if we can all help each other

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @OhanaTaxService @Celts thank you both for posting to the Zoom Community!

 

Towards the bottom of the following article you will see the different rejection Reason and how to resolve: 10DLC Campaign creation checklist 

 

I also highly encourage you to review the recording of the Zoom 10DLC SMS Campaign Enforcement Webinar here: Recording - Zoom 10DLC SMS Campaign Enforcement Webinar. It has some great tips and information on how to successfully submit your campaign as well as common rejection reasons and how to fix them.

 

I hope this was helpful! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

I am having a similar issue. I am getting this rejection 

 

Upstream CNP declined sharing request for campaign C8JABM5. Explanation: Privacy Policy/Statement missing from online presence (privacy policy page could not be found when using link provided). Please refer to CTIA Messaging Principles and Best Practices. KB

 

https://www.whittiercity.net/apps/pages/privacy

 

MY Privacy Policy is there , as I indicated ? Not sure why it keeps getting rejected , I dont know what else to do ? Please help

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hi @manuelpl welcome to the Zoom Communtiy and thank you for posting for the first time!

 

I am sorry to hear that you are currently experiencing issues getting your campaign approved. Please submit a ticket with the information provided above to our support team. They will be able to investigate further.

 

Thank you! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

I had similar issue and it was baffling to see that our brand website or privacy policy 'is not accessibele'. Say what? I log in many times a day and I know that our wesbite is up and running 24/7. 

Anyways, I had to call the Zoom support team 2x, they walked me through what needs to be done and I was finally able to get our campaign approved after a few hit n trial! It took a while but its done!