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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Unable to receive SMS including verification codes

hear1
Explorer
Explorer

‎2023-04-03 10:36 PM

We have a Zoom basic plan with pay as you go option selected.

We have done the setup including the 10DLC for SMS

The incoming calls can be viewed in the "Phone" tab of the log and are directed to the auto receptionist.

We are unable to see any incoming text messages in the "SMS" tab of the log.

 

Theres one direct company number with an extension. We havent setup any other users as we do not require any for our current operation.

 

Dont know what is the missing step in the setup.

 

Hope someone can help with this!

 

TIA.

 

3 REPLIES 3

Ninja
Contributor I
Contributor I

‎2023-04-04 06:46 PM

Same here.

Did you find a solution?

0 Likes

hear1
Explorer
Explorer

‎2023-04-09 09:51 PM

We haven't been able to find a solution yet.

0 Likes

Seanwm
Newcomer
Newcomer

‎2023-04-12 11:27 AM

If the number is a AR or a Call Queue you may need a Zoom phone power pack license for each member that is apart of that AR or Call Queue.  We needed that for a couple of our Call Queues.

0 Likes