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Unable to port a number

rashmiaurora06
Newcomer
Newcomer

‎2021-08-25 03:30 PM

I am unable to port a number to my zoom phone - I get the error that i do have enough licenses. I just purchased the licensed and was advised that after I purchase I will be able to port. 

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-08-27 07:45 AM - edited ‎2021-08-27 07:45 AM

Hey @rashmiaurora06, interesting, I believe our porting team can help you out on this one. If you’d like to contact the porting team regarding your order, please take the following steps:

 

  1. Sign in to the Zoom web portal.
  2. Navigate to Phone System Management then Phone Numbers.
  3. Click the Ported tab.
  4. Click the ellipses icon (...) next to the order you want to contact the porting team about.
  5. Click the Contact us about this order.
  6. Enter your questions using the message box.
    Once submitted, the porting team will reply using email.

 

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