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Unable to get tech support for business product

snn_zoom
Newcomer
Newcomer

‎2025-09-29 03:10 PM

We are business and pay for products that we cannot access. Only human we can reach at Zoom is a sales rep to sell us more product. We port our phone number in, and use the zoom workspace rooms - but escalation contacts and tech support are unresponsive. We are being told by sales to rep to "create a ticket" or "escalate the ticket" and 6 days ago what seemed to be a human offered to schedule a call with us, to which we responded any time - this is urgent. They said without an exact time they cannot schedule it. We have responded to them 3x now with no reply. Help!zoom 

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SeanGaines
Zoom Employee
Zoom Employee

‎2025-09-30 06:32 AM

@snn_zoom I'm sorry to hear you are having trouble but I'm happy to see what I can do to help get things on the right track. Please email me with your ticket number and the name of your account manager, and I will respond with any assistance I can provide. 

Thank you,

***********

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