Trying to connect a Polycom phone to our Office's main Phone #

[OwenParker]

I am trying to connect a Polycom phone to the Office's Front Desk phone #.  The phone number is not assigned to a User. How would I go about this process ?

[Kev]

Hi @OwenParker,

This depends on who the Front Desk phone number is assigned to and whether the phone is already provisioned.

If the phone isn't provisioned to Zoom Phone, here's a guide for the process: https://support.zoom.us/hc/en-us/articles/360033223411-Getting-started-guide-for-provisioning-desk-p...

Once it's provisioned, you can route to the desk phone based on who the Front Desk phone number is assigned to:

• If it's assigned to a call routing method (like an auto receptionist), I recommend setting up the phone as a common area phone which means it's not assigned to any particular user. Any one at the front desk will be able to use it. Then, you can route to the phone through the auto receptionist, call queue, or shared line group.
• If it's assigned to a specific phone user that works at the front desk (like a receptionist), you can assign the desk phone to the user.

Hope that helps! If you have a more specific use case, feel free to let me know and I'll try to help!