Setting up Auot Receptionist

[BrianBroderick]

Am I safe to assume  when configuring my auto receptionist, if I choose to not have it go direct to IVR I need to set the custom hours of when the phone should ring internally and point the route call to an individual so that the line will ring?

[FORE-Craig]

Hi @BrianBroderick 

You are correct. You should configure the entire Profile section for the Auto Receptionist. Typically, if you are not using Route to option of "IVR", you would route to a Call Queue, Shared Line Group, or an individual User (such as a live receptionist).

I hope that helps!