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Setting up Auot Receptionist

BrianBroderick
Newcomer
Newcomer

‎2023-04-06 12:41 PM

Am I safe to assume  when configuring my auto receptionist, if I choose to not have it go direct to IVR I need to set the custom hours of when the phone should ring internally and point the route call to an individual so that the line will ring?

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FORE-Craig
Expert
Expert

‎2023-04-06 03:11 PM

Hi @BrianBroderick 

 

You are correct. You should configure the entire Profile section for the Auto Receptionist. Typically, if you are not using Route to option of "IVR", you would route to a Call Queue, Shared Line Group, or an individual User (such as a live receptionist).

 

I hope that helps!

 

Craig
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