Setting up Auot Receptionist
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2023-04-06 12:41 PM
Am I safe to assume when configuring my auto receptionist, if I choose to not have it go direct to IVR I need to set the custom hours of when the phone should ring internally and point the route call to an individual so that the line will ring?
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2023-04-06 03:11 PM
You are correct. You should configure the entire Profile section for the Auto Receptionist. Typically, if you are not using Route to option of "IVR", you would route to a Call Queue, Shared Line Group, or an individual User (such as a live receptionist).
I hope that helps!
Craig