We have had several reports of inbound calls dropping after 5-10 seconds. This has happened in different parts of the US and for employees in the Philippines.
Employees have updated their apps, restarted their devices, and uninstalled/reinstalled the app. They have switched between Wifi and Data, and since these are happening in all areas of the globe, we do not believe it is a service issue.
The Dashboard data reports good quality MOS >4, but there is no data for sending/receiving. I have sent tickets to Zoom support, and they took days to get back to me. I have emailed our sales rep and am waiting to hear back. Our customers are starting to think we are hanging up on them. This is ridiculous that it hasn't been resolved yet. This is what we are paying for. I'm completely flabbergasted that this isn't being treated as a priority.
This has been going on/off for the last 7 days. We need Zoom to look into this asap.
