SMS

[dlee425]

I have a zoom phone. Iam trying to setup sms. Every time I try and enter a branding as per the instructions it fails. Iam using GoDaddy and entered the CNAME and TXT still fails. Any Ideas? 

[MGSR]

Hello @dlee425,

In order to use the SMS function, you would need to setup a campaign. 

You can check out this article on how to setup Zoom SMS with 10DLC Compliance for conversational messaging.
You may also check out this article for the campaign checklist, it includes rejection reasons and verbatim to help get your campaign approved. 

Let us know if you need further assistance.

[dlee425]

I did just what it says:

Verify your domain: donaldleeservice.com

The verification is in progress. To make sure you have added the TXT/CNAME record to your domain:

• 1.
  Log into your domain host.
• 2.
  Choose the domain name you want to add the TXT record to.
• 3.
  Find the correct link to edit TXT records.
• 4.
  ZOOM_verify_3Z7ajgCkuXIPHpz4cOhz7m

  Verify that your TXT record looks similar to the following:

  Name/Host/AliasTime to Live(TTL)Record TypeValue

  _acme-branding

  3600s

  TXT

  ZOOM_verify_3Z7ajgCkuXIPHpz4cOhz7m

• 5.
  Create your CNAME record:
  Add a new record that maps your domain donaldleeservice.com to events-branding.zoom.us

Verification may take several hours. Zoom retries periodically to find the TXT record for up to 72 hours. If you have not been notified that the domain was verified, you can click “Verify Again”.

Verify againClose

[dlee425]

I did just what it says. Even used the example, still does not work.  

• 1.
  Log into your domain host.
• 2.
  Choose the domain name you want to add the TXT record to.
• 3.
  Find the correct link to edit TXT records.
• 4.
  ZOOM_verify_3Z7ajgCkuXIPHpz4cOhz7m

  Verify that your TXT record looks similar to the following:

  Name/Host/AliasTime to Live(TTL)Record TypeValue

  _acme-branding

  3600s

  TXT

  ZOOM_verify_3Z7ajgCkuXIPHpz4cOhz7m

• 5.
  Create your CNAME record:
  Add a new record that maps your domain donaldleeservice.com to events-branding.zoom.us

[dlee425]

Did what the article Sayed and still failed. Did the TXT and CNAME Per instructions

[MGSR]

Hi @dlee425,

Can you kindly check if you have cleared the 10 DLC prerequisites?