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SMS tab missing from Zoom phone


I have a user who I have added the SMS feature on their profile. We add the SMS feature by user and I have added their number to an existing campaign. I am able to send the user an SMS message without it being rejected. The tab is still not appearing on Zoom phone. The user has checked for updates and signed in/out of Zoom and still nothing. I added another user recently following the same process and did not experience any issues. Any ideas on where else to check?  Does it make a difference if the user has a basic license vs being fully licensed?


Zoom Employee
Zoom Employee

Hello there,

Please ensure that the user meets all the requirements to use SMS as pointed out in this Knowledge Article. Should the issue persist, open a ticket with our Support Team so they can assist you.

Happy Zooming!