SMS tab missing from Zoom phone

[Ashhbc]

I have a user who I have added the SMS feature on their profile. We add the SMS feature by user and I have added their number to an existing campaign. I am able to send the user an SMS message without it being rejected. The tab is still not appearing on Zoom phone. The user has checked for updates and signed in/out of Zoom and still nothing. I added another user recently following the same process and did not experience any issues. Any ideas on where else to check?  Does it make a difference if the user has a basic license vs being fully licensed?

[AnderV]

Hello there,

Please ensure that the user meets all the requirements to use SMS as pointed out in this Knowledge Article. Should the issue persist, open a ticket with our Support Team so they can assist you.

Happy Zooming!