Phone tab not coming up in my desktop. | Community
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langowj
Newcomer
March 14, 2025
Solved

Phone tab not coming up in my desktop.

  • March 14, 2025
  • 1 reply
  • 1 view

The phone tab is not on my Zoom dashboard. I have the phone license and use my cell regularly to make and receive calls, but my phone account can't be used on my desktop since the tab is not coming up. How do I get the tab on my dashboard (signing out and back in does not help). 

Best answer by Vinnie

That error you are getting is very likely and issue (if not "the issue"); that error tells me you are using some sort external SSO authorization.

- I assume you have the latest Zoom App version installed, but if not, please do so.

- I would recommend, regardless of the previous step  to uninstall the Zoom App; follow the instructions of the link below to do a "Clean Uninstall", but if you have enabled E2EE for your Voicemails, EMails, etc. then either don't use it, or make sure you save the information you need otherwise you will loose access to it. Try a regular uninstall / reinstall first.

Uninstalling and reinstalling the Zoom application: 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

 

You should not get any errors at all then login into Zoom Cloud Services.

 

Vinnie.

1 reply

Vinnie
Community Champion | Customer
Vinnie
Community Champion | Customer
March 14, 2025

If you have the Zoom License (even if the Basic/Free one), the Zoom Phone tab should show everywhere: It is shows in one it should show in all of them. Are you sure you are Login using the exact same credentials? 

Try in your Desktop using the Zoom PWA version (Progressive Web App) by going to below link and use the same credentials you have in your phone:
https://app.zoom.us/wc/home

If you are using some sort of SSO, make sure you use it exactly the same in all instances: It should show regardless if you use/login Zoom Mobile App, Zoom Desktop App, Zoom Tablet App, or Zoom PWA. Zoom Phone uses some extra Firewall Ports that the other Apps so even if the Network Firewall blocks it, you will see the tab and an error saying "it cannot connect to the Zoom cloud" (or something like that.
I hope this helps.

Vinnie

 

L
Newcomer
langowjAuthor
Newcomer
March 14, 2025

Thanks, Vinnie. Yes - I always login with the PWA version on my desk top. In the dashboard, to the far right is my mobile icon, but I am not able to access the desktop version. When I go into settings, there is a warning code, "OAuth 2.0 Token has expired, please reauthorize this account." Not sure if this is related to the problem or not?

Vinnie
Community Champion | Customer
VinnieAnswer
Community Champion | Customer
March 14, 2025

That error you are getting is very likely and issue (if not "the issue"); that error tells me you are using some sort external SSO authorization.

- I assume you have the latest Zoom App version installed, but if not, please do so.

- I would recommend, regardless of the previous step  to uninstall the Zoom App; follow the instructions of the link below to do a "Clean Uninstall", but if you have enabled E2EE for your Voicemails, EMails, etc. then either don't use it, or make sure you save the information you need otherwise you will loose access to it. Try a regular uninstall / reinstall first.

Uninstalling and reinstalling the Zoom application: 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

 

You should not get any errors at all then login into Zoom Cloud Services.

 

Vinnie.

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