SMS function in the UK Jan 2023

[R_Drea]

Hi,

Please could somebody confirm if SMS is available via Zoom in the UK as of yet? And if not, an ETA?

Thanks

[FORE-Craig]

Hi @R_Drea 

According to the Zoom Support site Frequently asked questions about SMS article which was updated last on January 10, 2023 it is still limited to the USA and Canada. 

I don't know if any Zoom employees monitoring the Community would be able to comment on the future status. I would contact Zoom Support directly and ask them.

I hope that helps!

[MikeMittelman]

Zoom SMS for the UK should be coming later this year (next few months) - we are very excited to deliver this feature shortly. Please connect with your account representative for more details!

[JackieS1]

Hi 

We have a UK & Ireland plan and a UK mobile number which has been allocated to a user.  He's able to make and receive calls no problem, but he can only receive sms, he can't send sms.  He gets the following error:

"You cannot start a new conversation because your number is not enabled for sms.  Please reach out to your administrator"

Allow sms has been switched on in his user policy, but when I go to Admin> Phone system management> Phone numbers > and click on his phone number, under messaging capability it says Not Supported.

Can you please help?

[JackieS1]

Also, when I check Zoom support is says the below, all of which I've done.  The mobile is a new number ordered from Zoom, it was not ported:

How to enable SMS in the UK

Account

1. Order the mobile phone number from the Zoom web portal.
2. Enable or disable SMS for your users.