Registered new account yesterday - stuck on Emergency Address section for Phone Assignment

[JasonLHill]

Hi, I started the setup process yesterday for Zoom Phone after purchasing a package for use in UK to trial the system before potentially switching over from our current provider.

Going through the set up process, I'm stuck on the 'Select Company Number' in the 'Prepare for Phone Assignment' section.

I've added emergency address for my location, selected Country and picked a telephone number - but I cannot select the Emergency Address as it's pending (which stops me continuing)... how do I progress the pending part? Do I need to verify the address somewhere/somehow? (it doesn't say).

I don't want to wait a week and find out I needed to do something earlier lol

Many thanks

[Eliot · Accepted solution]

hi @JasonLHill 

according to zoom, address verification can take 3 business days.

United Kingdom phone number requirements | Zoom

you can open a support ticket to verify.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Eliot · Accepted solution]

hi @JasonLHill 

according to zoom, address verification can take 3 business days.

United Kingdom phone number requirements | Zoom

you can open a support ticket to verify.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[JasonLHill · Accepted solution]

Thank you so much Eliot,

I've spend so much time searching and reading help documents to find an understanding of this - really appreciate you taking the time to help.