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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Provisioning server settings vvx450

EPWxDan
Newcomer
Newcomer

Trying to provision some Polycom vvx450's but Zero Touch doesn't seem to be working. When I try and apply the changes manually, there aren't any changes being made when I perform a factory reset.

I don't see in the web interface where I can update the Provisioning server for assisted provisioning . Does anyone know where to set the provisioning server in this interface? Or how to provision vvx450's? Am I missing something? I have some vvx250's that were a breeze, and I assumed these would be the same. 

1 REPLY 1

sachinzoom
Community Champion | Employee
Community Champion | Employee

Hello,

 

Are you saying Zero touch provisioning on some phones while others are not ? Please ensure all Zoom phone firewall ports ( 80,443) to ztp.polycom.com are open and others listed here:

 

https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings#h...

 

 

If you are trying assisted provisioning, Please follow these steps:

 

https://support.zoom.us/hc/en-us/articles/360033223411-Getting-started-with-provisioning-desk-phones...

 

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.