Phones in shared group cannot make outbound calls

[eds-1]

Hello!

Our phones which are in a calling group are unable to make outbound calls but can receive calls. I have already tried the  fix below but it did not help, even after rebooting the phone twice and waiting days.

Zoom web portal > Account Management > Account settings > Zoom phone > look for "Allowed Call/SMS Locations" and disable this option.

[Eliot]

is your calling group what zoom phone calls a call queue?

Managing call queues – Zoom Support

does each member of the calling group have a calling plan such as us/canada unlimited?

Making and receiving calls – Zoom Support

what happens when a member tries to make an outgoing call, for example 'Sorry, we cannot complete your call. Your service plan does not support calling this destination'?

[enielsen]

So if you take one of these extensions and take it out of the Shared Line Group, it can then make outbound calls?

As per the documentation:

• A shared line group doesn't have a calling plan. Each member must have a calling plan assigned to them.

So removing the extension from the SLG and testing would reveal if it is a calling plan issue....