Phone Extensions Forwarding

[Tim_L]

Is it possible to forward extensions for people who left the company to other users or to just add additional extensions to a user?

I don't want to have an extension just dropping calls when someone leaves or moves departments.

[FORE-Craig · Accepted solution]

Hi @Tim_L 

A User in Zoom Phone only can have one extension as far as I am aware, even if they have multiple direct inward dial numbers (DIDs). 

Is your concern about people calling into a DID?

You could remove the former employee's Business Hours, and then set the Closed Hours > When a call is not answered to "Forward to another extension".

I hope that helps!

[Tim_L]

Thank you, thats a great idea.

[FORE-Craig]

You're welcome, @Tim_L ! I'm glad that it will work for you!