Park music

[financecsni]

Where is the setup location for music on hold for Parked calls.  Found all the spots to set m

[jvogt]

I have been given this same info from the PM we have been working with on a few things also.  Lets hope they come through.

[Ry]

The exact release date is 3/17. 

[KaseyA]

I checked this morning, but still don't see an option for customizing park music. Any updates? 

[JamesTechDude]

It's hidden at:

https://zoom.us/account/setting?tab=pbx

[xponzoom]

I see it now under Park Settings - Music on Park in our site settings, one for each site!  Thanks Zoom Phone Team!

[JamesTechDude]

This is fixed now! Find it in:

https://zoom.us/account/setting?tab=pbx

[Ry]

@JamesTechDude, have you actually tried this? I've uploaded custom on-hold music and it still plays the standard Zoom on-hold music. I've tried multiple times with no luck.

[JamesTechDude]

Yeah it worked for me. There's also a section for defaults that applies everywhere, I set my custom audio there as well for parking:

https://zoom.us/pbx/page/telephone/settings#/settings/audio-prompt-manage

Unless you have multi site turned on, then you'll have to go to:

https://zoom.us/pbx/page/telephone/settings#/settings/detail

Then click on the site you want to manage, go to settings tab, then go down to defaults to edit

[Ry]

Thank you! Zoom moved some things around so in case anyone with multi-site is looking for the spot it's:

Admin > Phone System Management > Company Info > Click on the Site > Policy Tab > Scroll down to Music on Park