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Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.
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2025-02-13 12:54 PM
Individual affected has correct licensing (Person A). Was texting the phone number in question (person B) throughout the day, then suddenly messages stopped going through.
When Person A messages other numbers, they work. When other users in our org text Person B, it works. It's only SMS messaging between (to/from) Persons A & B that are not working. This happened suddenly and with no change in the system, licensing, etc.
Person B checked to make sure they didn't block A's number & vice versa - they haven't.
Has anyone dealt with this?
2025-02-16 10:08 PM
Make sure the user’s phone number is configured in your 10DLC/SMS campaign.