cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

New user is not getting zoom phone activation invitation

Joanna10
Newcomer
Newcomer

‎2023-09-27 09:18 AM

We are trying to set up a new user.  The invitation to activate their account is being sent to their email but they are not receiving it.  It is not going to spam folder.  We have tried sending it several times to no avail. 

Topics:
2 REPLIES 2

CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-09-27 03:16 PM

Hi @Joanna10 thank you for posting for the first time and welcome to the Zoom Community!

 

It is possible that their emails have ended up on our bounce list. Please reach out to our support team with their email and a brief description of the issue. They can verify if that is the case.

 

Thank you, and keep me posted!


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?

mfeicher
Newcomer
Newcomer
In response to CarlaA

‎2024-12-10 01:25 PM

guys
we are having the exact same issue with ONE new user. We have checked spam and other folders and all looks normal.
please advise

0 Likes