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New Canadian Zoom Phone Customer - SMS Not Working

dtswcan
Explorer
Explorer

‎2023-01-18 08:59 AM

After porting in our numbers no SMS traffic was making its way in or out of our SMS inbox/outbox. After more than a week of doing the slow dancing with Zoom Support we finally got the support ticket escalated to the "Engineers" It took the Engineer 4 days to get the inbound traffic to start reaching our SMS inbox.  Outbound is still not working.

 

Do any other Canadians have anything similar experiences ?  If So what was done to fix the problems  

1 REPLY 1

IP-Man
Community Champion | Employee
Community Champion | Employee

‎2023-02-02 08:02 AM

@dtswcan , this is usually happening when the losing carrier end did not release the SPID profile that is related for SMS functionality. Porting team who processed the request might be able to get a hold of the losing carrier to release that particular profile.

 

 

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Cheers!
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