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SMS stopped working on scheduler In December 2025 for UK customer.

cmdcs
Newcomer
Newcomer

‎2025-04-16 08:26 AM

Over 4 months no SMS calendar working on scheduler  since 1.12.2024. No information provided to UK customer. Informed today via Customer Support Chat box, that it is an issue already known about.   They are hopeful for an update to resolve the issue end of April 2025.  I followed up with direct call to Zoom  and advised  to cancel Scheduler and apply when contract is due to renew. Means loosing 6 months worth of money, after enjoying over 4 months of no SMS on the  scheduler working. 

Informed that Zoom does not have a customer complaint department, colleagues can send instead a "ticket" for support.  

 

A company with customers, but does not provide communication updates,  nor apology or even redress for failure in service and no complaints department.  Truly a client centred approach.  

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