Multiple extensions also ringing to one specific extension

[thomasferguson]

We have one extension, 704, that is ringing when calls are inbound to several other extensions that are also ringing.  Group Call Pickup is not setup.  This extension is in a call queue with a single extension used for security.  Any tips?

[Eliot]

hi thomasferguson,

Do your incoming calls route -> auto receptionist -> IVR -> call queues -> call queue members

Any user can be a member of multiple call queues.

What do you want to change?

Please see support articles on:

 Managing auto receptionists – Zoom Support

Creating an interactive voice response system – Zoom Support

Managing call queues – Zoom Support

thanks,  eliot