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Multiple extensions also ringing to one specific extension

thomasferguson
Newcomer
Newcomer

‎2023-05-31 09:39 AM - edited ‎2023-05-31 10:55 AM

We have one extension, 704, that is ringing when calls are inbound to several other extensions that are also ringing.  Group Call Pickup is not setup.  This extension is in a call queue with a single extension used for security.  Any tips?

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Eliot
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2023-06-04 08:36 AM

hi thomasferguson,

 

Do your incoming calls route -> auto receptionist -> IVR -> call queues -> call queue members

Any user can be a member of multiple call queues.

 

What do you want to change?

 

Please see support articles on:

 

 Managing auto receptionists – Zoom Support

Creating an interactive voice response system – Zoom Support

Managing call queues – Zoom Support

 

thanks,  eliot

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