cancel
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Message presented for call screening

RonMoore
Newcomer
Newcomer

Zoom Phone includes a Call Screening feature. (Phone/Settings/Other) I like the feature, but I would prefer to customize the message. (the default is "Hello. This user's calls are being screened. Please press 1 to reach the user.") Zoom phone provides ways to customize all the other possible messages you might want, but I can't find any setting to edit this message. How can this message be changed?

1 REPLY 1

sparrow
Community Champion | Customer
Community Champion | Customer

It can't be changed. This isn't an admin facing option like other audio prompts which can be overwritten. You can request this to Zoom via your TAM or you can post it here in the community on a separate post to see if you get community backing.