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Mark a missed call in the call queue as called back

amirahamdon
Newcomer
Newcomer

‎2021-09-01 12:30 PM

I would really like a feature so that our Account Managers who are all on a call queue can mark a missed call when they have called the customer back. We have been having some situations where multiple Account Managers will call a customer back because there isn't a central place to mark that the call has been returned.

 

I have tried having the Account Managers delete the missed call from there view in the app but it only applies to their personal account and not the call queue, so this will not work as a solution to my problem.

 

Does anyone else have ideas or share this issue?

 

Best, 

 

Amira

Topics:
1 REPLY 1

aaroncoffman
Zoom Employee
Zoom Employee

‎2021-09-07 10:59 AM

@amirahamdon ,

 

Good day and thank you for your post!  The best methods for submitting this feedback would be as follows: 

1. Speak with your Zoom account team and provide them with your request and the workflow problems you'd like to resolve. 

2. Via the Zoom customer feedback site.  Please include as much detail as possible - https://zoom.us/feed/

 

Cheers! 

Aaron