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Main Line Conditional forwarding to hunt group

kylecarnahan
Newcomer
Newcomer

I'm in a trial of Zoom and I need to make sure it will meet our needs. Currently, our Main Number rings a hunt group M-F 8AM - 5PM and is backed up by a daytime Auto Attendant. M-F after hours, calls go directly to a Night Attendant. All Day Saturday, calls go directly to a Night Auto Attendant. On Sunday morning from 7AM - noon and 4PM - 6PM calls go to that same Hunt Group and are backdup up by the Night Auto Attendant if unanswered. Can we set that up on Zoom?

1 REPLY 1

ArvinG
Zoom Employee
Zoom Employee

Hello @kylecarnahan – I think we should be able to build this. Zoom Phone has a time of day routing feature that should address what you're looking for and it looks like this:
Screenshot 2024-10-08 at 4.37.28 PM.png
I would recommend that you reach out to sales. They can usually do a demo for you.