phone ringing in headset

[emgee]

Why does my phone keep ringing in my headphones after I've answered?  No, there's not another call coming in.
It also continues to ring (in my headphones) if the caller drops the call before someone answers. 

Is there a setting to fix that?  If so, where?

[Eliot · Accepted solution]

hi @emgee 

Maybe something is wrong with your Zoom Workplace app.  I suggest doing a CleanZoom Uninstall and then installing the current version of Zoom Workplace app.

Uninstalling and reinstalling the Zoom application

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

Release notes for the Zoom Workplace app

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061222

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Ethan7454]

 I was having similar trouble with the Zoom Workplace app, and your CleanZoom Uninstall tip really helped. Reinstalling the latest version fixed everything. Appreciate the clear guidance and links.