Line one is greyed out on Zoom portal

[MBA786]

Referring to the following community chat, I understand that I need to change the caller on line one. However, on the Zoom portal, line one is greyed out, so I am not able to change the caller ID. How can I undo that?

https://community.zoom.com/t5/Zoom-Phone-System/Outgoing-Caller-ID-from-Yealink-Phone/m-p/192534

[Eliot]

Hi @MBA786

click manage, select line 1 and select line 1 outgoing caller id.  You should be able to select your main company telephone number. 

[MBA786]

Yes, I select the manage, but line one is greyed out.

[Eliot]

Hi @MBA786 

you may need to enable select outgoing caller id in account settings.   Please see

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069655#h_af4d1935-9cb1-44d2-9a10-...

thanks. Eliot

[Eliot]

Hi @MBA786 

please also see https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058307

thanks

eliot

[Eliot · Accepted solution]

hi @MBA786

 here are a few screen shots that may help.

User Profile – Outbound Caller ID

User Settings – Keys & Positions

Desk Phone

Even though Desk Phone Key 1, Key Type, Key Assignments are greyed out, you can change the Alias and Outbound Caller ID unless restricted by your owner or admin.

Owners and Admins can control user’s ability to select outbound caller id.  Go to Account Management, Account Settings, Zoom Phone:

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

Thanks,  eliot