Is there any way to copy and paste the incoming caller id phone number?
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2022-11-02 08:30 AM
We use a secondary customer service program that requires us to enter the incoming phone number to locate an account.
The phone number is hidden during the call which is not very efficient.
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2022-11-02 11:49 AM
Check you desktop app settings under the phone tab. I'm attaching a screenshot that I use that just opens a new browser tab with a Google search of the incoming call's caller ID. You might be able to "screen pop" a record in your application if it browser based and takes variables.
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2022-11-02 12:57 PM
We can do this but it's a bit clunky. It would nice to be able to do this right from our phone app.
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2022-11-04 02:41 PM
hi dkaseman,
another clunky way to capture the incoming caller-id is to use a tool such as snagit. i tested this approach which takes less than 10 seconds.
- Initial Caller-ID Number Capture setup using Snagit
- Zoom Windows Client ->Zoom Phone->Lines displayed
- Snagit 2023 Ready to Capture
- Call comes in
- Incoming call on Lines Screen
- Snagit 2023 Capture->Click Capture and using mouse, select incoming caller-id number.
- Snagit 2023 Editor->Click Grab Text (converts image to text)
- Snagit 2023 Grab Text Results displays caller-id number
- Copy caller-id number and paste where desired
i agree with you that having the ability to use copy from zoom phone and paste to your crm or other application is important. it will save time and reduce errors.
i will submit to zoom.us/feed
i hope others will also submit.
thanks, eliot