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Inbound Abandoned Calls

graysette11
Newcomer
Newcomer

‎2024-02-22 03:53 PM

Is there a way for the phone number/extension to appear in the Alert queue when there is a missed call?

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YaBoiB
Community Champion | Employee
Community Champion | Employee

‎2024-02-22 04:55 PM

Hello @graysette11, 

 

 Can you add some more context. I am not sure what you are talking about when you say " Alert Queue"? I know of the call history where the number of the extension of a missed call will show up, but I am not familiar with what you are mentioning. Are you talking about a call queue, or are you talking about in the Contact Center app for Zoom Phone? Please help me to understand your query, I am happy to attempt to help you resolve your issue. 

Screenshot 2024-02-22 at 6.50.17 PM.png

Thanks,

 


Brandon (he/him/his)
Zoom Community Champion
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