IVR not answering

[TTX]

I needed to update my main greeting on my IVR. Now it wont pick up. I went into the Receptionist profile and it still shows the main greeting is attached. I didn't change anything else. What happened?

[CarlaA]

Hi @TTX , thank you for your contribution to the Zoom community! Our experts will get back to you with a response, but in the meantime, we encourage fellow community members to also share their knowledge on this topic.

Carla,
Zoom Community Team