I need help adding an Admin to Call Queue

[mleslie]

I need help adding an Admin to a Call Queue.

[J-Zoom-ATL]

@mleslie You set set the admin by visiting the Phone System Management -> Call Queues and find the call queue needing the admin. 

From here you can see the "Admin" section and can set the admin from there. 

 Reference: Managing call queues 

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[FORE-Craig]

Hi,

You can add an Admin to a Call Queue by going to Admin > User Management > Role Management > Phone.

1. If you want to have different admins associated with different Call Queues
   1. I would suggest duplicating the existing Call Queue Admin role, and naming it appropriately;
   2. Click Edit on the right;
   3. Click Default Targets at the top to add/specify the Call Queue that you wish to target;
   4. Then go to Role Members and add the User that you wish to add as the Admin.
2. If you don't need to differentiate by Call Queue, you can add the new admin directly to the standard Call Queue Admin template under Role Members.

I hope this helps!