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How to get the transcription of the phone calls?El administrador ha deshabilitado esta transcripción

DAVIDBASTIDAGAR
Newcomer
Newcomer

‎2024-01-10 01:20 AM

I have this message when I am trying to access to my transcriptions El administrador ha deshabilitado esta transcripción

 

How can I see the transcriptions of the phone calls?

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Vinnie
Community Champion | Customer
Community Champion | Customer

‎2024-02-01 10:53 AM

Hello @DAVIDBASTIDAGAR 
Take a look to this article with the solution. If you are the Zoom Administrator, just follow the instructions to allow the feature to be activated. If not, then provide this instructions to the Zoom Phone Administrator, assuming there is/was no policy that caused this to be disabled at the account level to begin with.

https://community.zoom.com/t5/Phone-System/Transcription-of-Phone-Calls/m-p/48900#M1886

 

Vinnie

 

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