How to get VOIP phone to show a biz name not a pho...

PGSPCA · ‎2023-02-07

We were told that the Voip phone could display our biz name as Caller ID, but after 2 months, it still shows just the phone number. Has anyone else had this issue? How did you resolve it? Were you able to get anyone from Zoom to help you? They are totally ignoring my requests!

sachinzoom · ‎2023-02-07

Hello,

Please follow these steps to set your Outbound caller name:

https://support.zoom.us/hc/en-us/articles/360028553691-Managing-the-main-company-number-and-caller-I...

You can set this per site. So your VOIP phone will inherit the Biz name as configured for the site it belongs to.

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

Communication

Productivity

Apps & Integration

Spaces

Employee Engagement

The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!