cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Enabling SMS call queue on account

ZoomSandbox
Newcomer
Newcomer

‎2022-11-17 05:52 AM

Hi,  I am looking to enable SMS call queue on my account. But I don't see the SMS toggle in the policy settings under Phone System Management -> Call Queues as mentioned here(point 5 highligted below)

 

  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Call Queues.
  3. Click the name of the call queue you want to edit.
  4. Click the Policy tab.
  5. Click the SMS toggle to enable or disable it.
  6. (Optional) If you enabling SMS, change these settings:
    • Allow International SMS: Allow users to send SMS to international numbers. See the frequently asked questions for SMS for more information.
    • Except for specific members: By default, all call queue members and managers can send or receive SMS messages using phone numbers associated with the call queue. Click View or Edit to disable this f
0 Likes
1 REPLY 1

FORE-Craig
Expert
Expert

‎2022-11-17 06:34 AM

Hi @ZoomSandbox 

 

Do you have the Zoom Phone Power Pack add-on activated on your user accounts?

Do you have a Phone Number (DID) associated with the Call Queue?

 

 

Craig