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Creating a pause in text to speech for Music on Hold setting

Hays2the8
Newcomer
Newcomer

When setting up my settings in Zoom Phone for a call queue, in the Music for hold setting, I am using text to speech.  Is there a way to add a "pause" in my text to speech message before it immediately repeats the message?  I would like to add a 5-10 second pause before the message repeats again.  Any tips?

4 REPLIES 4

Creola
Community Champion | Employee
Community Champion | Employee

Hi @Hays2the8 ,

When you click on Add Audio after clicking on Audio library, there is a windows to add the Text to Speech. You can click the ? mark to the right of "Message to play" then click "learn more" for tags you can add to your speech such as "Adding a pause".

when I add <break> at the end of the the text-to-speach message, it reads out "break" when I play the message.

Here's the documentation. https://docs.aws.amazon.com/polly/latest/dg/supportedtags.html

It must be formatted like this. See screenshot.

 

Hays2the8
Newcomer
Newcomer

@Creola, THANK YOU!