Cannot transfer calls between users and calls get dropped unexpectedly

[inazooma]

Basically what the title says.

We use Zoom for our reception and contacting our leads. Potential clients call our sales rep but 10 seconds in and the call suddenly gets dropped. Even when the connection is stable. When a sales rep has to transfer to another sales rep it doesn't go through.

Any insights would be helpful. Thanks.

[enielsen]

If you look at the dropped calls in the Zoom Phone dashboard's quality of service section - any issues seen?

[inazooma]

are dropped calls on the desktop app or browser/web app