Cannot make international calls from South Africa

[gnesh2020]

Hi All, 

I recently joined Zoom so that I could make calls from South Africa to Canada, but it seems that the service is not available on this plan that I selected.

I recently purchased an Unlimited Plan to Canada but have not been able to make any calls. Each time I have tried, I receive the following message: "Sorry...the requested service is not available in your calling plan".  I added the international calling as an add-on to the above plan, but I still cannot make calls. Also, I am unable to receive calls, too! So now I'm confused ( have I not set it up properly? Am I not dialling numbers correctly?) and worried that perhaps I have purchased an incorrect plan.

Can someone please assist me or give me pointers. Thanks

[Eliot · Accepted solution]

Hi gnesh2020

Since you have an unlimited plan to Canada plus international calling, you plan includes a US or Canadian telephone number that you select.  you should be able to call united states and Canadian telephone numbers as well as 15 countries (not including south africa) supported by your international calling plan.  In addition, you can call other countries on a metered basis.

Have you assigned your two plans and telephone number to your zoom phone user extension?

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Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[gnesh2020]

Hey Eliot,

Thank you for the kind response.

This does answer my question. Thanks.