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Assigning ext. numbers after porting and Zoom Phone auto-assigns a new extension

tslavik
Newcomer
Newcomer

‎2023-10-05 06:14 AM

When porting a small number of DIDs to Zoom Phone, new extension numbers were auto-assigned.  How does one reassign those extensions back to the actual extension number.  Ex. 816.607.5431 was ported and while the DID is valid and usable, a new 5-digit extension was auto-assigned.  How can it be changed back to x5431?

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Chris_Fratto
Zoom Employee
Zoom Employee

‎2023-10-05 06:46 AM

When new users are added to Zoom Phone, they will automatically be assigned the next unused extension.  If you need to change that extension you can edit the individual user accounts, or bulk edit multiple accounts using a CSV file.  This link will help you with the bulk process.

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