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Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Assigning 1 number to all users

kristin08
Explorer
Explorer

Hi there! I'm planning to buy additional 2 zoom phone packages, but buying new ones will give me new phone numbers right? If so, is it possible to assign 1 number to us 3 users? How do i do it? Thanks

1 REPLY 1

colegs
Community Champion | Employee
Community Champion | Employee

@kristin08 - You should get additional phone numbers (upon request) with the new packages, but the only ways to assign a single number to multiple people (Call Queues and Auto Receptionists) require all of the users to have licenses as well, so you would need 3 additional licenses.