App works but desk set says "your service plan does not support calling to this destination"

[afterdavid]

Using a Poly VVX 250. I've got the outgoing countries set and all works fine on the app. I can call out to anywhere I need. However, I get the following message when trying to make outgoing calls on my poly phone: "Sorry, we cannot complete your call. Your service plan does not support calling to this destination"

[ChrisO]

Hi afterdavid,

How is your device configured? Is it a common phone, is it set up for hotdesking, or is it assigned to the same user that is signed into the app?

[afterdavid]

It's assigned to the same user that is signed into the app.

[ChrisO]

Have you tried reprovisioning the phone since making plan changes to the user account?

[afterdavid]

Yes. We have three desk phones under three different accounts. One is working. The other two are not. Haven't changed any settings. Just stopped working. 

[afterdavid · Accepted solution]

Just figured it out. The outbound caller ID was not set. Once I made a selection, I'm able to call out. 

[ChrisO]

Interesting, thank you for sharing the solution.