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Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

10DLC will prevent some users from opting out of SMS

JoshT
Newcomer
Newcomer

‎2023-01-11 02:33 PM

  1. Numbers registered to an approved SMS Campaign must be used every 60 days or they will be removed from the campaign in order to avoid the customer being fined $250.
  2. Phone numbers not registered to an approved SMS Campaign cannot send SMS to 10 digit numbers.
  3. Therefore, most 'normal zoom phone users' will not be able to reply, "STOP" to any messages sent from another 10 digit number.

10DLC-Non-Usage-changes 

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